Refills are an awesome way to recycle what you have and create less waste for our beautiful Earth.
Did you know that there is over 14 billion pounds of garbage thrown into our oceans EACH YEAR? Crazy right?
We put so much wildlife in danger and ultimately ourselves by creating this excess waste.
We use glass bottles, glass droppers, recycled/recyclable paper and boxes for our orders. Our tape is compostable and recycled, as well as our shipping bags which are 100% compostable. *Bags may take up to 60 days to fully decompose
We are working on sourcing out the best methods we can to reduce the toxic footprint on the earth. For a better, brighter future!
STEPS FOR REFILL ORDERS:
Step 1) Make purchase via our website, ensuring that you have left your email and phone number.
Step 2) Wait for return address to be sent to you via email or SMS
Step 3) Clean out bottle thoroughly. We will be sterilising bottles on our end, but we request that bottles be relatively clean before shipping.
Step 4) Ship to address provided
Step 5) Wait for order to be fulfilled and sent back to you.
PLEASE NOTE: 0.5% SHIPPING FEE PAID WILL BE REFUNDED TO YOU AFTER YOUR PURCHASE.
CONDITIONS OF REFILL:
• Refills are only valid if customer ships back their bottle, clean & ready to be refilled.
• Refill will be the full 50ML, as per original quantity.
• There are no refunds on refilled orders once they have been fulfilled.
• You CANNOT send your own bottle, it MUST be a bottle provided by THE HAIR PHARM, purchased in a previous order.
• Please allow 4-6 days despatch for refills.
• Packaging will not be altered, or renewed without request. If there are any damages we will request to send a new product for original price, if the customer does not agree we will fully refund the purchase and keep the bottle unless the customer requests to pay for shipping to have the bottle back.
• Please provide EMAIL or form of contact for each order.
We thank you from the bottom of our hearts for choosing to refill.